Customer Service

Shipping Costs & Delivery Schedules Custom Skin Care Shop ships within Canada and USA, including Alaska and Hawaii.

We use Canada Post for all our Canadian deliveries. In the United States, delivery is handled by the USPS.

We offer the following shipping methods:

Destination Standard Shipping Express Shipping
Canada (Ontario, Quebec) $7.95 $11.95
Canada (Other provinces and territories) $11.95 $16.95
USA $12.95 $24.95
  • For standard orders, your total order delivery time will take between 5 – 12 business days, depending on the destination.
  • For express shipping, your total order delivery time will be between 2 – 7 business days, depending on the destination.

Please refer to the table below for the maximum estimated delivery time that has been provided by our carriers.

Maximum Suggested Delivery Times

Destination Standard Shipping
Total Delivery Time
Express Shipping
Total Delivery Time
Canada: Greater Toronto Area 2-3 business days 1-2 business days
Canada: Ontario, Quebec 3-5 business days 1-3 business days
New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island
4-9 business days 2-3 business days
Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, Yukon
4-12 business days 2-3 business days
USA: Eastern 4-6 business days 2-4 business days
USA: Elsewhere Up to 12 business days Up to 6 business days

Processing Time

Orders placed between Monday and Friday will be processed in one business day, excluding statutory holidays. All Express orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. If placed after 12pm, your order will be processed the following business day.

Account Help

Order Confirmation Email

Immediately after you have successfully placed your order with, you will receive an e-mail that contains information regarding the details of your order.

The order confirmation e-mail includes your order number, the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the shipping method.

I forgot my password, how do I log in?

If you have forgotten your password, please click on “Forgot Your Password?” below Sign In.

You will be asked for your login email address to reset your password. Your temporary password will be emailed to you within 10 minutes.

How can I find the status of my order?

Login to your account. You can find the status of any order under “My Orders” in “View your order history” section.

Payment Methods

We accept Paypal payments. Using Paypal, you can pay using using Visa, Mastercard, American Express and Discover cards. A separate registration with Paypal is not required. You may pay using your existing Paypal account, or checkout as a Guest.

eGift Certificates

You can enter your eGift Certificate number in the first step of the Checkout.

Please note, your eGift Certificate may not cover the full total of the order, which can include sales tax, shipping fees, or the difference of the order. On the Order Confirmation page, be sure to review the payment information and total charge of your order to confirm all details are correct.

Product Returns

We are pleased to accept returns.  The product must be returned unused, unopened and in original product packaging with 7 days of receipt for us to accept the return.

We regret that we are unable to refund your shipping charges unless the return was a result of our error.

  • When you return your purchase to by mail within 7 days of receipt, you will receive a full refund to your Paypal account for the price of the item(s).
  • Items received more than 7 days after the delivery date may not be returned.

Here are two easy ways to return your items(s):

Returns by Mail

  1. Please send us an email to request Return Merchandise Authorization.
  2. Once we have issued an RMA number, you will receive an email with the confirmation.
  3. Package your return item in the manufacturer’s product box and TPS packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Please include your Order Summary and RMA number.
  4. Mail your return via carrier of your choice. We recommend Canada Post.
  5. You will receive an email confirmation when your return is processed.

It can take up to 15 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact Customer Service.

Returns to the Office

Visit us at 790 Bay Street, Suite 410 in Toronto to return your item(s). Please bring your Order Summary with you.

Returned Purchase Confirmation

When we have received your return and it is ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The e-mail contains the details of your return shipment as well as information about your refund. Please note that returns can take up to 15 days after product receipt.